As a private individual, you have a 14-day right of withdrawal/exchange when shopping online. This means that you can send back unused, undamaged goods with intact packaging/sealing/technical seals within 14 days of receiving your package.
If the product is broken when you open the package or if there is a fault with the product, you, as a private person, have the right to complain for a total of 3 years from when you received the package. However, complaints must be made within a reasonable time and no later than 2 months after you discovered the error.
If there is a warranty that is longer than 3 years, you can complain within the warranty period. Companies should examine the goods upon receipt and report any defects within a reasonable time. Faults that occur thereafter can be complained about within the warranty period. Otherwise, we refer to the respective manufacturer or service point.
An individuao who uses his right of withdrawal pays the shipping cost for the returned item himself. If the product is faulty, we will refund the return shipping and what you paid for the damaged or incorrectly delivered product, provided that we cannot send you a new product within a reasonable time.
ATTENTION! When returning, you must contact us and get the correct return address, which is not the same as the store's address in Gothenburg.
